Product Features

• Suitable for fridge, freezer, oven, and microwave
• Made from strong and durable borosilicate glass
• Thermal shock resistant
• Resists stains and food odours
• Dishwasher safe
• Easy to clean

Use and Care Instructions

Before first use:

• Remove any packaging, recycle or dispose thoughtfully
• Wash in warm soapy water with a non-scratch scourer/cloth and dry thoroughly
• For stubborn baked-on food, soak and then wash using a nylon non-scratch scourer/cloth
• Do not use harsh cleansers

Important guidelines:

• Heat in pre-heated oven only
• Do not use or place on stovetop, under grill, or in toaster oven
• Suitable for electric, gas, or microwave oven without grill element
• Can store food in fridge or freezer
• Do not transfer directly from freezer to oven or vice versa
• Food must be thawed before cooking or reheating
• Oven safe to 400°C
• Freezer safe to -40°C
• Avoid sudden temperature changes (thermal shock resistant up to 150°C)
• Do not add cold liquid to a hot dish
• Always handle hot bakeware with oven gloves or pot holder
• Do not place hot bakeware on cold or wet surfaces
• Allow hot bakeware to cool on a rack or dry teatowel
• Avoid impact with hard objects
• Sharp knives and utensils can scratch and weaken bakeware
• Do not use if chipped, cracked, or scratched
• Do not use to heat popcorn or food in browning wrappers

Failure to follow care instructions may lead to breakage, causing property damage or risk of injury.

Product Information Disclaimer:

Product descriptions, specifications, and images
are provided based on information supplied by the manufacturer. While we make
every effort to ensure accuracy, details such as dimensions, colour, and finish
may vary slightly. If specific measurements or details are important for your
purchase, please contact us before ordering and we will be happy to assist.

We Ship Australia-Wide

At Bartan Kitchenware & Homeware, we're committed to getting your quality kitchenware and homeware to your door quickly and safely. Every order is carefully packed and dispatched with care.

How Long Will Delivery Take?

Processing typically takes 1–3 business days after your order is confirmed. Once your items ship, delivery timeframes depend on your location:

• Major Cities (Sydney, Melbourne, Brisbane): 2–5 business days
• Regional Areas (Gold Coast, Sunshine Coast, Adelaide, Newcastle, Wollongong): 3–7 business days
• Remote Areas (Perth, Hobart, Far North Queensland): 7–14 business days

Tracking Your Order

Once your order ships, you'll receive a tracking number via email so you can monitor your delivery in real-time. This gives you complete visibility and peace of mind.

Delivery Days & Hours

We arrange deliveries Monday to Friday during standard business hours. Please ensure someone is available to receive your order, as our couriers cannot leave items unattended.

What If Something Goes Wrong?

If your order arrives damaged or doesn't arrive within the expected timeframe, contact our customer service team immediately. We'll work with our courier partners to resolve the issue quickly and ensure your satisfaction.

We stand behind the quality of our kitchenware and homeware products. Most items come with a 12-month manufacturer's warranty from the date of purchase, covering defects in materials and workmanship under normal use.

What's Covered:

• Manufacturing defects (cracks, breaks, or structural failures)
• Faulty components or hardware
• Coating or finish defects that affect functionality
• Electrical faults in powered appliances

What's Not Covered:

• Normal wear and tear from regular use
• Damage from misuse, accidents, or improper care
• Damage from unauthorised repairs or modifications
• Cosmetic damage that doesn't affect functionality
• Damage from incorrect storage or cleaning methods

For detailed warranty information specific to your product, please check the manufacturer's website or refer to the documentation included with your purchase.

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return process.

30-Day Return Window

You have 30 days from the date of delivery to return items for a full refund or exchange. Items must be:

• Unused and in original condition
• In original packaging (where applicable)
• Accompanied by proof of purchase

How to Return:

1. Contact our customer service team at support@bartankitchenware.com.au or call us during business hours
2. Provide your order number and reason for return
3. We'll provide you with return shipping instructions
4. Pack your item securely and arrange return shipping
5. Once received and inspected, we'll process your refund or exchange within 5–7 business days

Return Postage Costs:

Defective or Damaged Items: We cover return postage costs. We'll provide you with a prepaid return shipping label at no cost to you.

Change of Mind Returns or Exchanges: If you're returning an item or requesting an exchange due to change of mind (not defective or damaged), you are responsible for the return postage costs. Please arrange return shipping to the address we provide and include your order number with the package.

Refund Method:

Refunds are issued to your original payment method. Please allow 5–7 business days for the funds to appear in your account, depending on your bank. Refunds for change of mind returns will be processed after deduction of return postage costs.

Exchanges:

If you'd like to exchange an item for a different size, colour, or product, we're happy to help. Please note that for change of mind exchanges, you are responsible for return postage costs. Any price differences will be charged or refunded accordingly. Simply mention this when you contact us.

Damaged or Defective Items

If your item arrives damaged or is defective, please contact us within 7 days of delivery with photos of the damage. We'll arrange a replacement or refund immediately—no questions asked. Return postage is covered by us.

Contact Us:

• Email: support@bartan.com.au

We're here to help and want to ensure you have the best experience with Bartan Kitchenware & Homeware.