Refund policy
At Bartan Kitchenware & Homeware, we are committed to providing high-quality products to our customers. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy below.
Change of Mind
If you change your mind about a purchase, we offer a 30-day return period from the date you receive the product. To be eligible for a return, the following conditions must be met:
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The item is unused, unopened, and in its original packaging.
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You must provide proof of purchase (receipt or order confirmation).
Please note that shipping costs for change of mind returns are the responsibility of the customer. We do not offer refunds for items that have been opened or used unless they are defective or damaged.
Faulty or Damaged Goods
If you receive a product that is faulty, damaged, or does not match the description, you are entitled to a remedy under Australian Consumer Law. You can choose from the following options:
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A refund for the purchase price.
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A replacement product.
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A repair of the product.
To initiate a return for faulty or damaged goods, please contact us within 30 days of receiving the item, and provide:
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Proof of purchase.
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Clear photos of the product showing the fault or damage.
If the issue is confirmed, we will arrange a return and cover the shipping costs.
Incorrect or Missing Items
If you receive an incorrect item or if an item is missing from your order, please contact us as soon as possible. We will offer you:
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A replacement item.
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A full refund for any missing or incorrect items.
We may request you to send the incorrect item back, in which case we will cover the return shipping costs.
How to Return an Item
To start a return or report a faulty product, please follow these steps:
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Contact our Customer Service Team at support@bartan.com.au.
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Provide your order number and the reason for the return.
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If the return is due to faulty or damaged goods, please include photographs showing the issue.
Once we receive your return request, we will send you instructions on how to return the item.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Gift cards.
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Personalized or custom-made products.
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Items on sale (unless faulty).
Refunds
Refunds will be processed to the original payment method within 7-10 business days once the return has been confirmed and processed.
Contact Us
If you have any questions or need assistance with your return, please reach out to us at:
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Email: support@bartan.com.au