Refund Policy

At Bartan Kitchenware & Homeware, we are committed to providing high-quality products to our customers. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy below.

Change of Mind

Online Purchases

If you change your mind about an online purchase, we offer a 30-day return period from the date you receive the product. To be eligible for a return, the following conditions must be met:

• The item is unused, unopened, and in its original packaging.
• You must provide proof of purchase (receipt or order confirmation).

Please note that shipping costs for change of mind returns are the responsibility of the customer. We do not offer refunds for items that have been opened or used unless they are defective or damaged.

In-Store Purchases

If you change your mind about an item purchased directly from one of our stores, you may return it within 30 days of purchase with proof of purchase, provided the item is unused, unopened, and in its original packaging.

For change of mind returns on in-store purchases, we do not offer refunds. Instead, you may choose either:

• Store credit; or
• An exchange for another item of equal or greater value (any price difference must be paid).

Faulty or Damaged Goods

If you receive a product that is faulty, damaged, or does not match the description, you are entitled to a remedy under Australian Consumer Law. Depending on the nature of the issue, you may be entitled to:

• A refund for the purchase price.
• A replacement product.
• A repair of the product.

To initiate a return for faulty or damaged goods, please contact us within 30 days of receiving the item and provide:

• Proof of purchase.
• Clear photos of the product showing the fault or damage.

If the issue is confirmed, we will arrange the return and cover the shipping costs.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible. We will offer you:

• A replacement item.
• A full refund for any missing or incorrect items.

We may request that you return the incorrect item, in which case we will cover the return shipping costs.

How to Return an Item

To start a return or report a faulty product, please follow these steps:

1. Contact our Customer Service Team at support@bartan.com.au.
2. Provide your order number and the reason for the return.
3. If the return is due to faulty or damaged goods, please include photographs showing the issue.
4. Once we receive your return request, we will send you instructions on how to return the item.

Non-Returnable Items

The following items are not eligible for return unless required under Australian Consumer Law:

• Gift cards.
• Personalised or custom-made products.
• Clearance or sale items (unless faulty).

Refunds

Approved refunds will be processed to the original payment method within 7–10 business days after the returned item has been received and the return has been confirmed.

Contact Us

If you have any questions or need assistance with your return, please contact us:

Email: support@bartan.com.au