Shipping policy
At Bartan Kitchenware & Homeware, we are committed to delivering exceptional kitchenware with the same level of care and attention that goes into every product we offer. Each order is thoughtfully packed to ensure it arrives safely and beautifully presented.
Order Processing
All orders are carefully prepared and dispatched within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow its journey to your door.
During peak periods, dispatch times may be slightly extended, however we always strive to ship as promptly as possible.
Complimentary Shipping
We are pleased to offer complimentary standard shipping Australia-wide on all orders over $200 AUD.
This offer is automatically applied at checkout when the order subtotal reaches $200 or more.
Shipping Within Australia
We ship nationwide using trusted premium carriers including Australia Post and selected courier partners.
Estimated Delivery Timeframes
-
Standard Shipping: 3–7 business days
-
Express Shipping: 1–3 business days
Delivery timeframes may vary slightly for regional and remote locations.
Shipping costs for orders under $200 are calculated at checkout based on destination and selected delivery method.
Order Tracking
Once dispatched, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.
Damaged or Incorrect Items
In the unlikely event your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
-
Your order number
-
Clear photographs of the item(s)
-
Photographs of the external packaging
We will prioritise resolving the matter promptly.
Address Accuracy
To ensure seamless delivery, please confirm your shipping details at checkout. We cannot accept responsibility for orders delivered to incorrectly supplied addresses.
Delivery Delays
While we work closely with our courier partners to ensure timely delivery, occasional delays may occur due to:
-
Public holidays
-
Weather events
-
Peak seasonal demand
-
Courier network disruptions
We appreciate your understanding in such circumstances.
Contact
For any shipping enquiries, our team is here to assist:
Shop 14, Windsor Riverview Shopping Centre, Windsor, NSW - 2756, Australia
Email: Support@bartan.com.au