Elevating the humble morning coffee or tea experience, the Mikasa Fluted Mug 250ml delights the senses. Designed in the UK, it has a smooth and sturdy construction that can withstand the demands of daily use. This mug has a generous size and comfortable, easy-to-grip handle, making it a pleasure to hold and sip from. It retains heat exceptionally well, ensuring your beverage stays hot from the first sip to the last drop. Pop it in the microwave or dishwasher for hassle-free re-heating and cleaning

Features

• Choose between 2 adorable designs – Dog, and Cat, or choose both for the paw-fect pair!
• Add charm to your tea time with UK-designed Fine China mugs featuring the cutest prints
• Our products are backed by a 12-month guarantee, ensuring top-notch quality
• 250ml capacity

What Am I Buying

• 1 x Mug

Materials

Clay

Dimensions

11.5cm x 8.3cm x 8cm

Product Information Disclaimer:

Product descriptions, specifications, and images
are provided based on information supplied by the manufacturer. While we make
every effort to ensure accuracy, details such as dimensions, colour, and finish
may vary slightly. If specific measurements or details are important for your
purchase, please contact us before ordering and we will be happy to assist.

We Ship Australia-Wide

At Bartan Kitchenware & Homeware, we're committed to getting your quality kitchenware and homeware to your door quickly and safely. Every order is carefully packed and dispatched with care.

How Long Will Delivery Take?

Processing typically takes 1–3 business days after your order is confirmed. Once your items ship, delivery timeframes depend on your location:

• Major Cities (Sydney, Melbourne, Brisbane): 2–5 business days
• Regional Areas (Gold Coast, Sunshine Coast, Adelaide, Newcastle, Wollongong): 3–7 business days
• Remote Areas (Perth, Hobart, Far North Queensland): 7–14 business days

Tracking Your Order

Once your order ships, you'll receive a tracking number via email so you can monitor your delivery in real-time. This gives you complete visibility and peace of mind.

Delivery Days & Hours

We arrange deliveries Monday to Friday during standard business hours. Please ensure someone is available to receive your order, as our couriers cannot leave items unattended.

What If Something Goes Wrong?

If your order arrives damaged or doesn't arrive within the expected timeframe, contact our customer service team immediately. We'll work with our courier partners to resolve the issue quickly and ensure your satisfaction.

We stand behind the quality of our kitchenware and homeware products. Most items come with a 12-month manufacturer's warranty from the date of purchase, covering defects in materials and workmanship under normal use.

What's Covered:

• Manufacturing defects (cracks, breaks, or structural failures)
• Faulty components or hardware
• Coating or finish defects that affect functionality
• Electrical faults in powered appliances

What's Not Covered:

• Normal wear and tear from regular use
• Damage from misuse, accidents, or improper care
• Damage from unauthorised repairs or modifications
• Cosmetic damage that doesn't affect functionality
• Damage from incorrect storage or cleaning methods

For detailed warranty information specific to your product, please check the manufacturer's website or refer to the documentation included with your purchase.

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return process.

30-Day Return Window

You have 30 days from the date of delivery to return items for a full refund or exchange. Items must be:

• Unused and in original condition
• In original packaging (where applicable)
• Accompanied by proof of purchase

How to Return:

1. Contact our customer service team at support@bartankitchenware.com.au or call us during business hours
2. Provide your order number and reason for return
3. We'll provide you with return shipping instructions
4. Pack your item securely and arrange return shipping
5. Once received and inspected, we'll process your refund or exchange within 5–7 business days

Return Postage Costs:

Defective or Damaged Items: We cover return postage costs. We'll provide you with a prepaid return shipping label at no cost to you.

Change of Mind Returns or Exchanges: If you're returning an item or requesting an exchange due to change of mind (not defective or damaged), you are responsible for the return postage costs. Please arrange return shipping to the address we provide and include your order number with the package.

Refund Method:

Refunds are issued to your original payment method. Please allow 5–7 business days for the funds to appear in your account, depending on your bank. Refunds for change of mind returns will be processed after deduction of return postage costs.

Exchanges:

If you'd like to exchange an item for a different size, colour, or product, we're happy to help. Please note that for change of mind exchanges, you are responsible for return postage costs. Any price differences will be charged or refunded accordingly. Simply mention this when you contact us.

Damaged or Defective Items

If your item arrives damaged or is defective, please contact us within 7 days of delivery with photos of the damage. We'll arrange a replacement or refund immediately—no questions asked. Return postage is covered by us.

Contact Us:

• Email: support@bartan.com.au

We're here to help and want to ensure you have the best experience with Bartan Kitchenware & Homeware.